Write safely
Four short steps before you write to us. None of them is mandatory. They help you reveal no more than necessary.
Your own sender address
Set up a free email address that reveals nothing about you: no real name, no phone number, no link to your other accounts. Providers like that still exist.
We deliberately recommend none and link to nothing. Search yourself, for example with DuckDuckGo, and read what details a provider asks for.
With an iPhone«Hide My Email» also works. It is better than your main address but stays tied to your Apple account.
Separate from your data
Do not write to us from your everyday profile, with your cloud account, or with your name in the mail program. The less gets mixed, the less can be linked.
A VPN is an encrypted tunnel. Your Wi-Fi operator or mobile provider then no longer sees where you connect to. The VPN provider sees it instead. So it only shifts whom you trust. It does not make you anonymous.
Delivery and payment
We settle this only in conversation. In advance, so you can think it over in peace:
- Delivery addressIt does not have to be your home. A PO box or pickup on site is better than the address of acquaintances, because that way you do not drag a third person into it.
- PaymentIn advance, by bank transfer or TWINT. By arrangement also in cash at pickup or by letter. Cash in a letter is not insured and is at your own risk. If you want to pay with cryptocurrency, for example Monero, tell us in your message.
- InvoiceInvoice and warranty need a name. We will discuss with you what is required.
Ready to write
In your first email write only what is necessary: what you need the device for and whether Base or Gold fits. We settle everything else in conversation.